Coronavirus (COVID-19) - Recommendations for our hosts and nomads during your shares :view our dedicated page

General FAQ

A general question about your account, the rules, the website, etc.? The answers are in the general FAQ.

Nohô

from Nohô

Find answers to your questions

Coronavirus: protecting yourself and others!

Without a treatment, the best protection for you and nomads is to adhere to the protection and social distancing measures. In addition, wear a mask when a one meter distance cannot be maintained.

What are the protective measures?

The virus cannot spread on its own, it is individuals, carrying the virus, who spread it, so the following are some common sense measures.

Faced with respiratory infections, there are some simple actions you can take to ensure you and those around you stay healthy:

  • Wash your hands regularly.
  • Cover your sneeze or cough with your arm.
  • Use single-use tissues and throw them in the bin.
  • Do not touch your face.
  • Greet others without shaking hands, avoid hugs.
  • Maintain a distance of at least one meter from others.

Posters, already translated into 9 languages, can be downloaded from the French Ministry’s website. All the media for the public is available as it is produced on this  Q&A page on the Coronavirus.

 

 

What are Nohô’s values?

Nohô’s values are automatically accepted by all individuals registering with us and they are the following:

  • Sharing.
  • Respect.
  • Tolerance.
  • Discovery.
  • Passion.
What is the definition of a share?

A share is a meeting between a Host and one or several Nomads (up to 6 people in a single group) based on a passion or profession

What are the rules of a share?
  • The Nomad must adhere to the Nohô terms and conditions and values.
  • The Host must not ask for money from the Nomad for the share, he is compensated directly by Nohô.
  • Any requests for money, outside of the price of the share, must be detailed and explained by the Host in the short description on his share.
  • When a Nomad books a share, he books the time slot chosen exclusively for him and the people who are accompanying him.
  • In a Share the Host cannot receive Nomads from different groups. For example: Nomad X books the slot from 3pm to 7pm, Nomad Y cannot book this slot, he must therefore choose another.
  • The Nomad and the Host must show willingness in order to conform with the hospitality and sharing required by Nohô.
  • Nohô reserves the right to remove a share and ban a Host or a Nomad who does not adhere to the Nohô terms and conditions  and values.
How do I manage my payment cards?
  • In “My account”, click on “My credit cards”.
  • All of your saved cards appear.
  • You can delete a card by clicking on the delete button (website and application).
  • You cannot modify your saved cards, just delete them to register them again.
  • For a new payment card, you must book a share and when you pay we will ask you to use the saved card or register a new one.
How do you submit a report?

On the app and on the website during or after your share you have the option of reporting a Nomad or a Host who has behaved poorly or has not attended to us. You will find the “Reporting” button in “My approved shares”. This button is accessible from the start of the share and remains active after the end of the share. In the event of serious behavior towards you, you must lodge a complaint with the competent authorities. After checks Nohô will be able to ban the Nomad or Host from the app and the website.

What behavior is subject to reporting?

The types of behavior the can be subject to reporting are the following:

  • Absence of the Host or Nomad during the share.
  • Aggressive behavior, insults, racism, intolerance.
  • Sexual harassment.
  • Physical state of the Host or Nomad (alcohol, drugs, etc.).
  • Endangering the physical integrity of an individual.
  • Requesting additional money for the share, if it is not noted in the share description (e.g.: museum entrance ticket).
What does Nohô mean?

It is quite simply the contraction of the French words “Nomade” (Nomad) and Hôte (Host). A Nomad is someone who is on the go, he is represented by the “NO” character in red and the Host is the one who receives and is represented by the “HÔ” character in blue.

Where can you find the Nohô app?

You will find the Nohô app on the Apple Store and on Google Play store. You can also connect to our website, noho.world, which can be accessed from computers, tablets and smart phones.

How does the Nohô application work on Android?

For an optimal experience of the Nohô application on Android, we recommend that you set Google Chrome as the default browser on your phone.

How do I contact Nohô?

To contact us, head to the contact form by clicking here.

How do I delete my account?

On the website or app, log in to your account, click on “My information”, you will find the “Delete my account” button at the top right of the page. Then you just need to confirm the deletion of your account.